OHA - CSR Testimonials

Testimonials

"With a customer service attitude, these are knowledgeable, excellent resource characteristics to describe our continuous survey representative and the program itself. When Joint Township District Memorial Hospital joined the CSR program, we were less than 8 months away from our triennial survey. Now, at the time of being midpoint to our next survey, we can truly say that the program has provided a structure where we can be continually ready to meet the standards of the JCAHO. The educational programs, tools and networking with other participating hospitals have been a great benefit, as well as the consultative and supportive style of Jane Schetter, R.N., JCAHO Surveyor." – Debra McKee, VP, Patient Care Services, Joint Township District Memorial Hospital, St. Marys, Ohio.

"Southeastern Ohio Regional Medical Center has been a participant in the CSR Program since 1998. The educational seminars, informational material, and the CSR JCAHO representative were instrumental in our successful 1998 triennial survey. Jane Schetter, our CSR JCAHO representative, answered our many questions during our preparation and actual survey. Our facility has recognized the value of continuous survey readiness and will continue to be a participant in the program." – Jeanette Krunich, R.N., M.S., Vice President Nursing Services, Southeastern Ohio Regional Medical Center.

"The CSR Program provides regular opportunities for an open exchange of information between the hospital staff and the JCAHO – CSR regional representative. It has been great to have such a resourceful and accessible person to turn to for clarification regarding a standard, review of a policy, or assistance with any number of JCAHO related questions." – Nancy Wilson, Director, Quality Resource Management, Deaconess Hospital.

"Our hospital feels very fortunate to have the opportunity to participate in such a remarkable program as the OHA CSR Program. Having an assigned JCAHO resource, OHA CSR representative, has afforded us the ability to examine and review designed processes and further evaluate the standards’ intent. It is even more beneficial as we research newly designed processes of performance to meet the new standards as developed by JCAHO. The expertise of this individual is almost like having a 'direct pipeline to JCAHO.'" – Jody Ciccone Snyder, R.N., B.S., C.P.H.Q., Manager, Clinical Quality, Doctors Hospital OhioHealth

"We have participated in the program for a number of years and I believe it has provided our institution invaluable information and assistance in preparing for the JCAHO surveys and continued readiness. The program always focuses on the new standards and changes JCAHO has through the years as well as trouble spots for compliance. With all of the change in health care, it is great to have someone assist you to gain the information you need to succeed. The ability to network with others is also extremely valuable. I have shared experiences and ideas with others in the program on many occasions. The hours of the one-on-one surveyor time is perhaps the best part of the program. It enables the institution to focus our needs with an expert in the area to assist you to succeed. Jane has been a pleasure to work with and we believe it was with her help, the CSR program and a dedicated team that we were able to become accredited in 1999 with such high scores. There’s no better way to invest your health care dollars to improve the quality of care given to patients and successfully comply with regulatory bodies than with the CSR program." – Trish Enos, RNC, BS, BSN, CPHQ, Performance Improvement Manager, Summa Health System

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