OHA - The Ohio Hospital Association

Uncompensated Care Frequently Asked Questions 

The answers to these frequently asked questions reflect the Ohio Administrative Code (OAC) rules established by the Ohio Department of Job and Family Services (ODJFS) on the allowance and documentation of uncompensated care for hospital services related to the Hospital Care Assurance Program (HCAP).  They are designed to provide guidance to OHA member hospitals, but do not reflect any particular legal interpretation on the part of the ODJFS.   OHA recommends members review their “HCAP” policies and procedures with legal counsel to ensure they are in compliance with state laws and rules.

OHA members are encouraged to check this site frequently for updates to existing FAQ's and additional information.  All updates to this site will be dated for reference.

All ODJFS rules and manuals are available at this site. 

Covered Topics

Public Rules and Income Guidelines

1.1 Which rule explains how hospitals must manage public notices and requests for free care, and where can I get a copy of it?

The rule number is OAC 5101:3-2-07.17, and it is available here. (4/14/03)

1.2 Which rule explains how a hospital’s auditor must conduct its annual review of a hospital’s Medicaid Cost Report Schedule F uncompensated care data, and where can I get a copy of it?

The rule number is OAC 5101:3-2-23.  The data-review agreed-upon-procedures are in the Schedule F instructions in Appendix A, and both are available here. (4/14/03)

1.3 Where can I get the federal poverty income level (FPL) guidelines?

Federal poverty income guidelines are available from the Health & Human Services Web site.  Remember, they go into effect each year on the date they were published in the Federal Register.  Eligibility for any date of service on or after that date should be judged by the new guidelines.  Dates of service prior to that date should be judged by the old guidelines.  (4/14/03)      

Applications for Free Care

2.1 Is there a standard application for free care?

There is no required application, but OHA and the Ohio Department of Job and Family Services (ODJFS) recommend this sample.  This recommended free-care application includes all the data elements needed to substantiate a hospital’s decision to approve a patient account for HCAP. (6/13/05)     

2.2a Is there a limit to the amount of time a hospital must take applications for free care?

OAC 5101:3-2-07.17 establishes a three-year limit on applications effective for dates of service on and after Dec. 14, 2000.  A patient can apply for free care on dates of service prior to Dec. 14, 2000, however there is no need to accept applications for dates of service prior to the effective date of the free care rule, May 22, 1992.  Please note that the rule states that the three-year limit begins on the date of the first follow-up notice sent to a patient, not the date of service. (4/14/03)UPDATED (9/9/05)  

2.2b  Does the answer to 2.2a mean a hospital must deny an application for free care for dates of service after Dec. 14, 2000, if the date of service is more than three years old?

No.  OAC 5101:3-2-07.17 gives a hospital the right to accept or deny applications for post-12/14/00 dates of service that are more than three years old.  However, each hospital should establish a written policy on the acceptance of three-year and older applications and consistently apply it. (7/1/05)

2.2c Can an HCAP application be taken over the telephone or the internet?

In most cases no.  Hospitals are permitted to take an HCAP application over the phone or the internet only as a last resort. The reason is that an application taken by phone cannot be signed by the patient or authorized applicant. 

If an application is taken over the telephone, the interviewer is expected to ask the questions exactly as they are listed on the recommended HCAP application and to mail a copy of the completed application to the patient or authorized applicant to sign and return, so the hospital has the attestation for its records. If there is some reason the patient/applicant cannot sign the application, the interviewer is expected to sign the form him/herself and document why the patient/applicant was not able to sign. (9/28/07)NEW

2.3 May a hospital require an uninsured patient to apply for Medicaid before it accepts an application for free care?

5101:3-2-07.17(6) states:  "Nothing in this rule shall be construed to prevent a hospital from requiring an individual to apply for eligibility under the medical assistance program before the hospital processes an application under this rule."  However, the statement only permits a hospital, if it wishes, to require a patient to apply for Medicaid prior to its processing an application.  Once the patient applies, the application should be processed as normal and, if the patient is eligible for HCAP, the covered charges written off to HCAP.  If the patient is later found to be eligible for Medicaid, the HCAP write-off should be reversed--assuming the applicable cost report is still open--and the account billed to Medicaid.  (9/30/04)UPDATED (7/1/05)

2.4a  If an uninsured patient states his injuries were the result of an accident, must the hospital bill a liability insurer before writing the account off to HCAP?

Hospitals should always pursue payment for medical care from every reasonable source, governmental and private, and it is important to keep in mind a liability insurer may pay a patient's charges in full.  However, there is no requirement that hospitals prove a source of liability coverage does not exist prior to writing an eligible account off to HCAP. (4/14/03)UPDATED (7/1/05)  

2.4b If a hospital becomes aware a patient received a payment from a liability insurer, must it pursue the patient for that payment prior to writing the account off to HCAP?

A liability insurer is not a health care third-party payer, so OAC 5101:3-2-07.17(C) does not require a hospital to pursue a payment from one.  However, Section (C)(4) gives a hospital the option to pursue any “compensation or benefits from any person or governmental agency for goods and services rendered.”  As such, if the hospital is sure the payment from the liability insurer was directly related to the health care delivered it has the option to pursue it if it wishes. (7/1/05)

2.5 If an old patient account has gone to collection, can the patient still apply for free care?

Yes, the time limits outlined in question 2.2a apply, regardless of whether the hospital has placed an account in collection. (4/14/03) 

2.6a Is a separate application required for a patient with multiple outpatient encounters or inpatient admissions?

Applications for Disability Assistance Medical recipients need only be taken once each month, as a DAM recipient is generally eligible for the entire month.

OAC 5101:3-2-07.17(B)(3) permits a hospital to use a non-DAM HCAP application for 90 days from the date of an initial outpatient service.  Any additional outpatient encounter within that time frame may be declared eligible for HCAP based on that application.  It is also not necessary to take a new application for an inpatient re-admission so long as the re-admission is within 45 days of the date of the initial admission and it is for the same underlying condition.  Eligibility for all other inpatient admissions must be judged separately, based on a patient’s income and family size on the date of admission. (10/6/03)

2.6b Can an application for an inpatient hospital admission also be used to cover any outpatient care that is required post-discharge?

Yes, an inpatient application can also be used to cover outpatient services for the patient in the 90-day period immediately following the first day of the inpatient admission. (09/28/07)NEW

2.7a Who can sign a free care application and attest to the accuracy of the information it contains?

The application should be signed by the patient or by someone who has a legal right to represent the patient, such as a parent or spouse. (4/14/03) 

2.7b Can a hospital write off charges to HCAP for a self-pay patient who does not respond to repeated requests for information?

No.  As outlined in this section, there are numerous ways a hospital can document and verify a patient’s eligibility for free care.  However, if a patient is non-cooperative or non-responsive for whatever reason, income and/or family size on the date of service cannot be verified, so the hospital may not apply those charges to HCAP. (3/22/04)

2.7c If another payer declares a non-cooperative patient to be self-pay, can the patient apply for HCAP? 

No. (3/22/04)

2.8 Must a signed application for free care also be notarized?

No. (4/14/03)  

2.9 Occasionally we have a Medicaid managed care patient who goes to an out-of-panel hospital for elective care.  If the hospital puts the patient on notice that (s)he will be responsible for the charges, as required by OAC 5101:3-26-11, can the patient later apply for HCAP?

No. If the patient is on Medicaid, including Medicaid managed care, the patient cannot apply for HCAP and the hospital cannot include that patient on Schedule F. (6/18/03)  

2.10 Can a non-Medicaid managed care patient who has self-pay charges arising from an out-of-panel encounter apply for HCAP?

Yes, assuming the non-covered services would be considered eligible according to OAC 5101:3-2-07.17.  Note the charges should be listed in the hospital’s log as “with insurance” [see FAQ 7.5c]. (3/22/04)

2.11 OAC 5101:3-2-0717(B)(4) requires a signed application.  Is an electronically stored facsimile copy of the signed original application acceptable for audit, or must the hospital maintain the original? 

A facsimile copy of an electronically stored original application is acceptable, providing:

  • The document is stored in a PDF file or in some other manner that is not easily altered after it is created,

  • An electronically stored application is available for the patient to apply for care as outlined in OAC 5101:3-2-07.17(B)(3), and

  • The provider’s written policies are updated to stat applications will be scanned and stored electronically.

Hospital will lose credit for the HCAP write-off if, upon review, the hospital is unable to retrieve an electronically stored application. (9/28/07)NEW

Documentation

3.1 What documentation is required to support an application for free care?

Each hospital must have an internal policy outlining its free-care documentation requirements.  At the very least a hospital should require an application that contains all data elements contained in the sample Ohio Department of Job and Family Services (ODJFS) application (see FAQ 2.1), which has been signed by the patient or by someone who has a legal right to represent the patient, such as a parent or spouse.  No additional documentation of family size or income is required unless a hospital’s internal policy requires it.

If a patient or applicant is physically unable to complete an application, or does not live in the vicinity of the hospital and is unable to return a signed application by mail, the hospital may complete the application via the telephone.  This should be considered a last resort.  The person interviewing the patient should complete all the questions on the application, sign and date it, and document why the patient or applicant was not able to complete and sign the application himself/herself.

If a signed application is all a hospital requires, and the patient/applicant reports zero income for the period in question, ODJFS recommends the hospital clarify how the applicant and his family are surviving.  This information should be documented at the bottom of the application. 

Hospitals should also note that they have the right to deny a signed application if they can document a reasonable doubt that the applicant is telling the truth. (4/14/03)UPDATED (7/1/05) 

3.2a.  Must a hospital have a written HCAP / free care policy?

Yes.  OAC 5101:3-2-23, Appendix A (7) requires an auditor to use the hospital’s internal policy to judge its compliance with 5101:3-2-07.17.  As such, each hospital must establish a policy that, at least, outlines the application process and what types of documentation it requires to establish family size and income. (10/6/03)

3.2b If a hospital decides to change its internal policy, when should the policy change be implemented?

The policy change cannot be implemented retroactively.  The hospital must choose a specific date on which to change its policy and all actions for dates of service on or after that date must be judged under the revised documentation standards. (updated 9/30/04)

3.3 Is an income tax return acceptable income documentation?

No.  By its nature, an income tax return does not generally cover the date of service, which 5101:3-2-07.17 requires to be the basis for determining eligibility, and a tax return defines family and income differently than 5101:3-2-07.17, so a tax return is not a recommended form of documentation.  But if a hospital requires documentation and a tax return is all a patient has, it may be considered backup for the signed, sworn statement of income contained in the recommended HCAP application.  Just be sure any decision of eligibility is based on income and family size as defined in 5101:3-2-07.17, not the federal tax codes. (4/14/03)UPDATED (7/1/05)

3.4. How are “reasonable” business expenses defined for a self-employed applicant?

OAC 5101:3-2-07.17 (B)(2) does not specify which business expenses can be deducted from a self-employed patient’s income.  Hospitals are advised to use common sense and the applicant’s most recent federal income tax return as guidance regarding which business expenses are deductible. (10/6/03)         

Residency

4.1 How long must a patient have lived in Ohio to qualify for free care?

OAC 5101:3-2-07.17 does not set a standard for residency, other than stating the patient must be “living in Ohio voluntarily.”  ODJFS allows hospitals to include temporary residents, such as students or migrant workers, and patients who are temporarily residing with in-state relatives.  What is not permitted is the inclusion of out-of-state patients who are on vacation or any patient who has come to Ohio solely to receive medical care. (9/30/04)

4.2 Can an illegal alien qualify for free care?

Yes, assuming s(he) meets the residency requirement defined in question 4.1. (5/7/03)  

4.3 Do the residency requirements apply to accounts with family incomes above the federal poverty income limits?

No. (5/7/03)   

4.4 Can a prisoner or detainee in a county or city jail apply for free care?

The Department of Health and Human Services has taken the position that detainees can not apply for free care, since, by Ohio law, the city or county is supposed to arrange for medical care for persons they have under arrest or are detaining.  OHA is aware that some counties and municipalities delay arresting a suspect until after medical care has been delivered.  In these cases the patient can apply for free care since (s)he was not under detention at the time of service. (4/14/03)     

Calculation of Income

5.1 Is there any limit to what can be considered income?

OAC 5101:3-2-07.17 considers income to be total salaries, wages and all cash receipts before taxes. 

“Reasonable business expenses” may be deducted for self-employed patients or their families.  However, the rule does not exempt other sources of non-wage income.  So, all sources of income, including but not limited to, alimony, child support, veterans’ benefits and social security should all be counted.

Note that child support and SSI payments for children must be handled differently than other forms of non-wage income.  ODJFS has advised OHA that child support and SSI payments for children may be counted as income for a family only when the patient is a child who is the intended recipient of that support payment.  That is, if child support is involved and the mother or father is the patient, the family size would remain the same but you would not count the child support as income for the family.  If a child is the patient, you would count the child support as income. (4/14/03)UPDATED (9/28/07)  

5.2a Are a patient's assets taken into consideration as income?

No, a patient's assets should not be counted as income. (10/25/07)REPLACED OLD FAQ 5.2

5.2b A patient has a savings account, which is an asset; are withdrawals from a savings account then counted as income? What about interest and dividends?

Withdrawals from an asset such as a savings account or brokerage account would not be considered income. However, interest and dividends on a non-retirement savings or brokerage account would be considered income. See 5.2c for treatment of retirement accounts. (10/25/07)NEW

5.2c The patient has a retirement account (IRA, 401(k), 403(b)), how should these be treated?

Funds in a retirement account would be considered an asset. Any distributions from a retirement account, monthly or lump-sum, should be treated as income as these funds were not previously taxed. Interest and dividends paid directly to a retirement account would not be considered income until withdrawn. (10/25/07)NEW

5.3 Should a hospital take into account a patient’s or his/her family’s tax returns to determine income?

See FAQ 3.3. (9/30/04) 

5.4 Are tuition grants and scholarships considered income?  Would the entire scholarship and grant amount be considered, or only the balance after tuition, room, and board?

No scholarship or grant that is specifically earmarked for tuition should be counted as income.  In general, a scholarship or grant is paid directly to the college or school.  If one is payable to the student, the portion of it that goes toward tuition would not be counted as income and the portion that goes to living expenses would be counted as income.  If documentation is required, a hospital may ask the patient/student for tuition receipts from the college or school.

It should be noted that most colleges offer health insurance to students at reduced premium rates.  A hospital should be sure the patient/student is not insured and encourage him/her to seek health insurance, if possible. (6/18/03)

5.5 OAC 5101:3-2-07.17 (B)(2) lists two ways to calculate income:  three months prior to the date of service multiplied by four and 12 months prior to the date of service multiplied by one.  May a hospital choose one or the other methodologies, or must it calculate income both ways?  What if calculating income both ways results in conflicting eligibility determinations?  What if the patient cannot supply documentation to support both methodologies?

A hospital must calculate income using both methodologies and use the result that is most beneficial for the patient to support eligibility for free care.  As such, if using both methodologies results in conflicting eligibility determinations, use the one that allows the patient to qualify.  If a hospital's policy demands documentation and the patient can only document one of the methodologies, qualify the patient if the documentation demonstrates (s)he is eligible.  If it does not, consider using a signed application (See FAQ 2.1) with which the patient can attest to his/her family income using the other methodology. (9/30/04)

5.6a Should a hospital count the income of a spouse who does not live in the same home as his/her spouse and/or children?

Yes. OAC 5101:3-2-07.17(B)(1) states “a family shall include the patient, the patient’s spouse, and all of the patient’s children, natural or adoptive, under the age of eighteen who live in the home.  If the patient is under the age of eighteen, the “family” shall include the patient, the patient’s natural or adoptive parent(s), and the parent(s)’ children, natural or adoptive under the age of eighteen who live in the home”  In both instances, children are the only family members who must reside in the home to be counted, so, assuming they are still married, spouses are always counted as family members—and their income included in the calculation—regardless of where they live.  (7/1/05)

5.6b Regarding the answer to 5.6a:  What if a patient or the patient’s parent is still married, but the patient or patient's parent can not locate his/her spouse?  Similarly, what if the patient or patient’s parent can locate his or her spouse, but the spouse does not, or will not, contribute to the “family’s” income?

In both instances, OAC 5101:3-2-07.17 instructs a hospital to include the still married spouse in the “family” count, regardless of where (s)he lives.  If (s)he does not contribute income to the family, none should be reported on the signed application or counted in the calculation of the family’s income. (7/1/05)

5.6c. Do the answers to 5.6a & 5.6b change if a spouse is married, but legally separated?

No. (7/1/05)

Covered Medical Services

6.1 OAC 5101:3-2-07.17 allows a hospital to include only medically necessary, “hospital-level” services in HCAP write-offs.  How does a hospital determine which services are considered “hospital level?”

ODJFS maintains a list of Medicaid-covered UB-92 Revenue Codes.  It is Attachment A to OAC 5101:3-2-02.  Hospitals should use the list of covered Medicaid codes as an indicator of what would be considered covered "hospital-level" services for HCAP.  Keep in mind this requirement applies to all accounts, under and over 100% of the federal poverty income guidelines, which are logged and reported on the Medicaid Cost Report Schedule F.

Occasionally UB 92 Revenue Codes listed in OAC 5101:3-2-02, Appendix A will not match the list of codes endorsed by the National Uniform Billing Committee, or Medicaid does not recognize them.   For example, drugs associated with Revenue Code (RCC) 0637 are listed as covered by Medicaid, but drugs associated with RCC 0636 are not covered.  Also, the NUBC could approve new Revenue Codes mid year and they might not be included in OAC 5101:3-2-02, until the Department updates this rule after following the rule promulgation process.  As such, a hospital always needs to consider whether Medicaid would have covered a service or item in question had it been the payer.  If Medicaid would have covered the item or service in a hospital setting, the item or service is also covered by HCAP.  (4/14/03)UPDATED (7/1/05)

(NOTE: FAQs 6.2 & 6.3 HAVE BEEN ELIMINATED)

6.4 If an account has gone to collection, or the hospital has gone to court to enforce collection, and the patient later is found eligible for HCAP on the date of service, must the hospital write off the collection fees and court costs?

No.  Collection fees and court costs are not considered hospital-level services and may not be included in an HCAP entry.  They remain the patient’s responsibility, regardless of his/her eligibility for free care. (4/14/03)  

6.5a Are experimental drugs and procedures covered under HCAP?

No.  If the principal reason for an inpatient admission or outpatient encounter was the experimental drug or procedure, then the entire admission or encounter would not be considered a medically necessary, Medicaid-covered service. (6/18/03)

6.5b Are routine-care services delivered in conjunction with a clinical trial covered under HCAP? 

Charges for services related to the clinical trial itself are not covered under HCAP. Per OAC 5101:3-2-03(A)(2)(g), services of a research nature, services which are experimental and not in accordance with customary standards of medical practice, or services which are not commonly used are not covered.  However, a patient may apply for routine-care charges delivered during a clinical trail related to:

  • Items or services that are typically provided absent a clinical trial (i.e., medically necessary conventional care)
  • Items and services that are medically necessary for the diagnosis or treatment of complications arising from the provision of an investigational item or service. (3/22/04)

6.6 Appendix A of OAC 5101:3-2-02 indicates that dental services billed under UB92 Revenue Code 0512 (Dental Clinic) are covered.  Does this mean all dental services, including routine and preventative dental services, performed in a hospital-based dental clinic are covered under HCAP?

Generally speaking, no.  OAC 5101:3-2-03(A)(2)(h)(i) states that dental services are only covered in a hospital setting when "the nature of the surgery or the condition of the patient precludes performing the procedure in the dentist's office or other non-hospital outpatient setting and the inpatient or outpatient service is a Medicaid covered service."  As such, HCAP would exclude any diagnostic or preventative dental services delivered in a hospital setting. (6/18/03)  

6.7 How does a hospital determine whether a procedure subject to pre-review by ODJFS—such as elective bariatric surgery—is covered by HCAP?

Hospitals are advised to use Medicaid coverage as a proxy for determining whether a particular service would be considered medically necessary, according to OAC 5101:3-2-07.17 (A)(1) [see FAQ 6.1].  For further information regarding conditions and limitations of inpatient and outpatient coverage, please refer to OAC 5101:3-2-03. (7/1/05)

Patient Accounts Logs and Medicaid Cost Report Entries

7.1 Our hospital does not maintain logs for patient accounts with family incomes above 100% of the federal poverty income limits.  How should we document HCAP eligibility for these “bad debts?”

You must maintain logs for all categories of entries on the Medicaid Cost Report Schedule F, including those that represent accounts for families with incomes above 100% of the FPL.  There is no way an auditor can verify the accuracy of Schedule F in line with ODJFS’ instructions without logs.

At the very least you must maintain four logs of >100% FPL accounts that represent:

  • Inpatient accounts with insurance for the services provided

  • Inpatient accounts without insurance for the services provided

  • Outpatient accounts with insurance for the services provided

  • Outpatient accounts without insurance for the services provided. 

Each log must contain at least the following data elements:

  • Patient name

  • Patient account number

  • Date of service

  • Date of write-off

  • Total charges

  • Net charges (the amount that was written off to HCAP)

No log or Medicaid cost report Schedule F entry, below or above 100% FPL, can contain charges for Medicaid-eligible patients.  All charges reported in any entry in Schedule F must represent medically necessary, “hospital level” services as defined in Appendix A of OAC 5101:3-2-02.  It is also necessary to differentiate all entries in both below and above 100% FPL into "insured" v. "non-insured" categories.  Charges for non-Ohio residents may only be included in the Schedule F entries for above 100% FPL. (9/30/04)

7.2a If an inpatient admission or series outpatient encounter crosses two hospital fiscal years, in which fiscal year should the charges be recorded?

The General Instructions for Section I of the Medicaid Cost Report (OAC 5101:3-2-23, Appendix A) state: "The data on uncompensated care for people on Disability Assistance... and the data on uncompensated care for patients with family incomes below federal poverty guidelines... may only include inpatient and outpatient accounts with discharge/visit dates that fall within your hospital's fiscal year. You must split-bill any outpatient accounts which cross these dates. Uncompensated care for patients with family incomes above federal poverty income guidelines may be included... regardless of the service dates, so long as the date of the bad debt or charity care write-off fell within your hospital's fiscal year. "

As such, charges for inpatient DAM admissions and for patients with family incomes below the federal poverty income guidelines should be recorded in the fiscal year in which the discharge date occurred.  Charges for outpatient DAM patients or for patients with family incomes below the federal poverty income guidelines should be recorded in the fiscal year in which the date of service occurred.  This will require split-billing any series outpatient claim that crosses fiscal years.  

As noted above, charges for patients with family incomes above the federal poverty income guidelines should be recorded in the fiscal period in which the write-off occurred, regardless off the date of service. (4/21/04) 

7.2b Do hospitals get “credit” for old patient accounts that are written off to HCAP?  

By "old" we are describing accounts with dates of service prior to the cost reporting period covered by a specific set of logs and the corresponding Medicaid Cost Report Schedule F.

If a patient’s family income was at or below the FPL for the period in which the services were delivered, a hospital can only report the charges as "Below 100%" in Schedule F that covers the date of service.  This includes Disability Assistance Medical (DAM) accounts.  Once that Cost Report has been filed, a hospital can not claim any additional charges from that period as "Below 100%" in any future Medicaid Cost Report.  

However, the Ohio Department of Job and Family Services permits hospitals to report old, <100% FPL accounts as >100% FPL in the Cost Report that covers the year in which they were recorded as bad debts.  Remember to report accounts in the correct >100% logs and Schedule F lines, that is, whether they were inpatient or outpatient and whether or not the patient had insurance that covered the services delivered.     

Hospitals should log patient accounts for families with income above the FPL based on the date of write-off.  As such, accounts for patients with family incomes above the FPL can be included in any Medicaid Cost Report that covers the date of the write-off, no matter how old the account. (7/8/03) 

7.3 If a patient is on Disability Assistance on the date of service, but later is retroactively made eligible for Medicaid after the hospital’s Medicaid Cost Report for that period is filed, can the hospital bill the account to Medicaid?

Yes.  OAC 5101:3-2-23, Appendix A, permits a hospital to bill for accounts that are pending-Medicaid and retroactively made eligible after the cost report is filed.  This retroactive eligibility determination is no different. (4/14/03)

7.4 How would a hospital log the recovery of a bad debt once it has been logged on a Medicaid Cost Report?

This would depend on whether the account is for a patient with a family income above or below the federal poverty-income guidelines (FPL).  Since charges for patients with family incomes at or below the FPL can only be logged in the specific Medicaid Cost Report that covers the date(s) the services were delivered, once that Cost Report is filed, no additional data can be entered.  Again, this includes Disability Assistance Medical accounts.  Should a hospital later find it is able to bill the account to a third-party payer, there is no way for it to log that recovery and no additional entry in a log or Cost Report is required.

However, since hospitals log accounts for families with income above the FPL based on the date of write-off, any recoveries of these bad debts should be reversed in the year in which the recovery was received, no matter how old the account. (4/14/03)  

7.5a. When is a patient to be considered “with insurance?”

A patient is considered to be “with insurance” if s(he) has third-party health insurance that covers the medical services the hospital provided.  Items and services not covered by a patient’s third-party payer can be reported as “without insurance.”  Covered items and services that are deemed not payable by the patient’s third party payer because of lack of medical necessity or prior approval must be reported as “with insurance.” (10/6/03)

7.5b Would an self-pay deductible or coinsurance amount be logged as with or without insurance?

While a deductible or co-insurance amount is the patient’s responsibility (s)he is nonetheless insured for the services delivered, so the entry would be logged as “with insurance.”  (4/14/03)

7.5c Are self-pay charges for a managed–care patient who has had services out of network considered to be with or without insurance. 

Assuming the patient is not eligible for Medicaid and enrolled in Medicaid managed care (see FAQs 2.9 & 2.10) any covered self-pay charges for a managed care patient who went out of network would be considered “with insurance.” (3/22/04)

7.6 In some cases payers reimburse hospitals on a “global” fee basis, that is, the payment represents both the technical and professional portions of a bill.  If a patient is applying for free care for an unpaid portion of a bill that was paid globally, how does a hospital determine how much to deduct from the payment to represent the professional portion?

Figure out how much of the total charges on the bill represent professional services and apply the same ratio to the payment. (4/14/03)  

7.7a Are hospitals permitted to include accounts written off as a result of their internal charity-care programs in the >100% FPL categories of the Schedule F, or are only bad debt accounts allowed to be included?

ODJFS does not recognize a difference between “bad debts” and “charity care.”  Both are eligible to be included in the >100% FPL, assuming the accounts meet the other requirements of OAC 5101:3-2-07.17. (4/14/03)RENUMBERED (7/1/05)     

7.7b Does the answer in 7.7a also apply to charges a hospital discounts because of an internal policy?

Yes, assuming the discount is granted as a part of a policy to assist an uninsured or underinsured patient with family income above the FPL.  Employee discounts or prompt-pay discounts are not recognized as charity care or bad debts for HCAP purposes. (7/1/05)UPDATED (9/28/07)

7.8 How should a hospital report a lump sum, bad debt recovery that cannot be tracked back to individual patient accounts?

Bad debt recoveries should be reported in the cost report year in which the recovery was made, and if at all possible, they should be reversed from the same Schedule F entry as the original write-off.  However, if a lump sum recovery cannot be tracked back to the account(s) that were included in the original >100% FPL Schedule F entry, a prorated percentage of the recovery should be taken from each of the four >100% FPL categories. (6/18/03) 

7.9  Step 10 of the procedures in OAC 5101:3-2-23, Appendix A permits hospitals to include charges for pending Medicaid accounts in the <100% FPL logs and Medicaid Cost Report Schedule F entries.  How should this process be administered?  When should the list of pending accounts be double-checked to ensure they have not been declared Medicaid-eligible?

Hospitals must keep a separate log of accounts for patients who are <100% FPL and have a Medicaid application pending with the County Department of Job and Family Services (CDJFS).  When the determination of each Medicaid application is returned, the hospitals should remove that account from the “Medicaid Pending” log.  If the application is approved, the account can be billed to Medicaid.  If the application is denied, the account should be included in the log and Cost Report entry for <100% or >100%, with or without insurance, whichever is appropriate.  

At the point a Cost Report is filed, the hospital may add any accounts still pending with dates of service within the fiscal year the Cost Report covers to the <100% FPL Log and include the charges in the appropriate Cost Report entry.  The auditor is expected to verify there has been no eligibility determination for any of the pending accounts added to the <100% FPL log.  

If a CDJFS retroactively determines a patient to be eligible for Medicaid, the hospital may bill the account to Medicaid.  Since the account was reported in a Schedule F entry for <100% FPL, the hospital is not required to treat the Medicaid payment as a bad debt recovery in the following fiscal year. (10/6/03) 

7.10  Determination of coverage by auto liability insurers also often takes a long time.  Does the above “eligibility pending” policy extend to auto liability insurers?

No. (10/6/03) 

7.10a  Does ODJFS require hospitals to bill an auto liability or “Med-Pay” payer prior to writing an account off to HCAP?

No. ODJFS has taken the position that auto-liability and “Med-Pay” is not health insurance.  In addition, it is often difficult to determine whether a liability or Med-Pay payment is intended to cover health care services, as outlined in 5101:3-1-07.17(C).   

However, some hospitals have taken the position they want to pursue liability or Med-Pay, because they have the potential to collect full billed charges. 

ODJFS does not oppose this position, other than to state a hospital must not pursue payment from the patient while an auto liability or Med-Pay insurer is deciding whether to pay, and ODJFS will not grant an exception to the Cost Report timeliness limits if an auto liability or Med-Pay payer denies the claim after the Cost Report that covers the date of service has closed (FAQ 7.10).  Conversely, once a hospital decides to write-off an account to HCAP it should stop all collection efforts from the patient or the liability/med pay insurer. 

OHA recommends that if a hospital decides to pursue a liability or Med-Pay insurer it should complete and pend an HCAP application.   That way if it later decides to write the account off to HCAP it has the paperwork on file.   Also, OHA recommends the hospital keep these accounts segregated so it can examine them at the point it files its Medicaid Cost Report and decide whether to write the account off to HCAP and abandon the pursuit of a payment from the insurance company, or take the chance it will lose the HCAP write-off and wait for the liability/med-pay insurer to make up its mind. (11/7/05)

7.10b  If, after a hospital takes an HCAP write-off and ceases collection activities from a liability or Med-Pay insurer, the insurer pays the account anyway.  Can the hospital keep the payment?

Yes, but if the Medicaid Cost Report that covers the date of service is still open the hospital must reverse the HCAP write-off. (11/7/05)

7.11   Can Medicare Bad Debts also be written-off to HCAP?

No.  The Centers for Medicare and Medicaid Services (CMS) has formally stated it will not allow a hospital to claim an account as both HCAP and Medicare Bad Debt.  CMS takes the position that once a patient has applied and been found eligible for HCAP, the patient has no liability, so there is no bad debt to be claimed.  Further, CMS states Ohio law forbids the hospital to follow its normal collection procedures on a patient account found eligible for HCAP, which would procedurally disqualify it as a Medicare Bad Debt. (10/6/03) 

7.12  Can an account be considered eligible for both HCAP and the Ohio Victims of Crime Compensation Fund?

No.   The Ohio Court of Claims will not accept a claim for hospital services from any patient with a family income below the FPL.  The court takes the position it only makes reparation for medical and other expenses actually paid by crime victims.  Since state law requires hospitals to write off covered hospital services for any person with a family income <100% FPL, the Court of Claims maintains there is no patient liability and nothing to repay. (10/6/03) 

7.13  Should a hospital treat a payment from a local levy that covers indigent patients as a bad debt recovery?  

No.  It is not necessary to net local levy payments from the amount claimed as uncompensated care on the Medicaid Cost Report. (10/6/03)  

7.14  Many hospitals automatically write-off small balance, patient pay accounts.  Can these small balance write-offs be claimed as uncompensated care and included in the logs and cost report entries for >100% FPL?  

Yes, assuming the hospital has ensured the small balance write-offs do not contain charges for Medicaid recipients, they represent medically necessary, hospital-level services, they are divided between insured and non-insured entries, and they can be certified as required by Appendix A of OAC 5101:3-2-23. (9/30/04)

7.15  Can a patient who is eligible for the federal Hill-Burton Program also be counted as eligible for HCAP? 

Theoretically, yes, since both programs cover patients with incomes below the federal poverty income guidelines.  However, the US Department of Health and Human Services determines a patient’s eligibility for Hill-Burton based on the date of application, not the date of service, and it counts the size of a patient’s family differently than HCAP.  As such, assuming a hospital can document a patient is eligible for HCAP based on OAC 5101:3-2-07.17, there is nothing to keep it from also applying that account to the hospital’s Hill Burton obligation. (7/1/05)
Patient Payments

8.1 If a patient is found to be eligible for free care and has already made payments on an account, must the payments be returned? 

Yes.  The hospital must return any payments from the patient for hospital-level services.  Any payment(s) for non-hospital services, e.g., physician, take home drugs, or home health services, do not have to be returned, since they were not eligible for free care in the first place. (4/14/03)UPDATED (7/1/05)

8.2 Can a hospital apply a patient’s refund from a patient account that is found to be retrospectively eligible for HCAP to another account for the same patient or his/her family that is not eligible for HCAP?

No, as long as the payment which caused the refund can be linked to an account that is covered by HCAP.   However, if a patient has multiple open accounts, some of which are not eligible for HCAP, and the hospital can document a payment was not specifically intended for an HCAP-covered account, the payment can be applied or re-applied to another account that is not eligible for HCAP.  Notification indicating the account to which the payment was applied must be provided to the patient, and the account must be appropriately adjusted or removed from collection. (7/1/05)

Hospital-Based Data Review Guidelines

9.1 Our hospital does very little DAM with insurance, and yet that is a category of accounts from which our auditor is required to review a sample of patient accounts.  If there are no accounts, or an insufficient number of accounts in any category that is required to be sampled by OAC 5101:3-2-23, Appendix A, how should an auditor proceed?

OAC 5101:3-2-23 requires a specific number of accounts, in specific categories, to be examined by each hospital, depending on the total amount of uncompensated care (UC) without insurance the hospital is reporting.  If a hospital has an insufficient number of accounts in any UC category, it should increase the number of accounts randomly selected in other categories until it reaches the total number of accounts it is required to examine. 

If a hospital has fewer accounts in total than is required by OAC 5101:3-2-23, all accounts reported in Schedule F must be included in the auditor's review. (4/14/03)UPDATED (7/1/05)

9.2 If a hospital changes the amount reported in the Medicaid Cost Report Schedule F after the report is reviewed and initially submitted, does the entire Schedule F have to be re-reviewed by the hospital’s CPA?

The answer depends on the nature and the degree of changes to Schedule F after the initial submission.  If the only change is the addition of some accounts to the <100% FPL categories for patients who have applied for free care after the report was initially submitted, the CPA only has to review a small random sample of the newly approved accounts for compliance with OAC 5101:3-2-07.17.  However, if the hospital has made wholesale changes to Schedule F entries after the initial submission, it is recommended the entire data review be repeated, in accordance with OAC 5101:3-2-23.  (4/14/03)  

9.3 OAC 5101:3-2-23, Appendix A states the external reviewer shall issue a report to the hospital that includes required corrective actions.  How should a hospital respond?  Should this report be submitted to ODJFS with the Medicaid Cost Report?

Each hospital is expected to correct any material errors in the Schedule F data prior to the Cost Report being submitted.  OHA further recommends hospitals prepare a formal response to the report describing any corrective action being undertaken as a result of problems identified in the report. 

ODJFS does not require a hospital to submit the auditor’s report with the Medicaid Cost Report, but a copy of it must be kept for at least three years.  The department states it intends to randomly select hospitals for additional review, and will request a copy of the auditor’s report along with a description of the activities the hospital undertook to correct problems identified in it. (10/6/03) 

© 2001-2007 OHA. Last updated December 05, 2007.
Please direct comments, corrections or additions to: oha@ohanet.org 614.221.7614.